Refund and Returns Policy

Refund and Return Policy

Last Updated: 2026

We strive to ensure customer satisfaction and provide the best quality in our products and services. This policy outlines the conditions and procedures for refunds and returns for purchases made through our websites or platforms.

1. Scope of Application

This policy applies to:

  • All orders purchased through our websites or applications.
  • Products or services not explicitly excluded in this policy or on the product page.

2. Return Conditions

A return request may be made in the following cases:

  • The product arrives damaged or defective.
  • The customer receives the wrong product.
  • The customer requests a return within the allowed period, provided the product is unused and in its original condition.

Conditions for acceptance:

  • The request must be submitted within [number of days] from the delivery date.
  • The product must be returned in its original packaging with all accessories and invoice (if applicable).
  • The product must be unused and not damaged due to misuse.

3. Exchange Conditions

Products may be exchanged in the following cases:

  • A defect in the product.
  • Request to change size, color, or model (if available).

Conditions:

  • The request must be submitted within [number of days] from the delivery date.
  • The replacement product must be available in stock.

4. Non-Returnable / Non-Exchangeable Items

The following categories cannot be returned or exchanged (if applicable):

  • Custom-made products.
  • Digital products or services that have been delivered or executed.
  • Perishable goods.
  • Any product marked as non-returnable on the product page.

5. How to Request a Return or Exchange

To submit a request:

  1. Contact us via:
  2. Provide the following details:
    • Order number
    • Customer name
    • Reason for return or exchange
    • Photos of the product (if required)

We will respond within 3 working days.

6. Shipping and Return Costs

  • If the return is due to our error or a defective product, the Company will cover shipping costs.
  • If the return is based on customer preference, return shipping or handling fees may be deducted in the amount of [amount or method].

7. Refund Method

  • Refunds will be issued using the original payment method unless otherwise agreed.
  • Refunds are processed within [number of business days] after receiving and inspecting the product.
  • The time for the amount to appear in the customer’s account may vary depending on the bank or payment provider.

8. Order Cancellation

Orders may be canceled:

  • Before shipping without any fees.
  • After shipping according to the return conditions above.

9. Contact

For inquiries regarding this policy:

By using our websites and making a purchase, you agree to this Refund and Return Policy.

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